Do I need an appointment?
For most situations, it's your option. For Express type services, you can just drive right in, but can also make an appointment if you wish. For most repairs and maintenance, we would prefer you make an appointment, so we know we can handle the workload of all of our customers. For emergencies, just bring it in.
Do you sell tires?
We do. John Kennedy has many brands to choose from to fit most vehicles . We use the good- better-best principle to give our customers options to fit every budget. We will meet or beat any price on the same tire (excluding on-line merchants or merchants that do not offer installation).
How long does an oil change usually take?
Your time is valuable and the John Kennedy Dealerships know it. That's why we're changing the way we do service. Kennedy Kwik was created to get you in, out and on your way. Services include: oil change, air filter replacement, tire rotation, wiper blades and multi-point inspections. Plus all makes and models are serviced, we have Saturday and extended weekday hours to make it more convenient and you never need an appointment. Try us out! It's Quick, Kennedy Kwik!
Do you work on my car even if I bought it elsewhere?
Yes we will - we welcome everyone! Ask about our Owner Advantage Rewards program that earns you 5% on every dollar you spend.
Do you have a shuttle service?
Yes, we do. Just let your Service Advisor know that you need the shuttle when you make your appointment. They will arrange for the driver to drop you off. At drop off, let the driver know if you will need to be picked up, so he can schedule you at that point. We also have low cost service replacement vehicles. Ask your service advisor for details
Do you work any vehicles?
Yes, we sell and service all brands. Our technicians service and repair all makes and models .
My check engine light is on, how much will that cost me?
Typically, the check engine light or service engine soon light can come on for many reasons. One of the vehicle computers is telling the car that something is just not right. We always recommend that if the vehicle is running strangely, to bring it right in, otherwise; don't panic, just give us a call, and we will get it in- it could just be a gas cap. Repairs can vary in price depending on the issue. You will be given a diagnostic estimate to analyze the vehicles systems before any repair work is started.
Can I drop my vehicle off when you are closed?
Yes - we have a lit, enclosed drop off area right at the Service entrance. Just fill out a drop off envelope with your concerns and work requested, and put through the mail slot, the keys will drop inside our building safely.
The TPS light is on, what is wrong?
TPS is an acronym for Tire Pressure (monitoring) System. There is a small sensor located inside the wheel. These lights usually peak in frequency in spring and fall when there are more drastic changes in temperature, especially over night. The air in your tires changes pressure more slowly than the outside temperature, therefore triggering the light. Most of these are easy fixes.
Do you accept competitors' coupons?
Yes, we do. We do all we can to shop competitors pricing to be in the ball park. Just make sure you read the fine print.
Do you have loaner vehicles?
We have low cost service replacements and if your warranty provides, no-cost replacements are available on site. Ask your service advisor for details.
How long does the Sales Process take?
The longest time is usually the automobile selection process. We try to keep the negotiation time to a minimum by pricing our vehicles to the market upfront. The total process time depends on the selection time, if a loan for the vehicle needs to obtained or not, and the amount of customers taking delivery of their vehicles simultaneously. Some customers pick up the same day, some do most of the process, then come back another day. As an average, selection takes an hour, negotiation takes 20 minutes and delivery takes 45 minutes to an hour.
How do I hook up my Bluetooth?
Your Sales Consultant will demonstrate and "pair" your cell phone to your vehicle at time of delivery. We have "Technology Delivery Specialists" that are specifically trained to assist and offer one-on-one assistance any time you need it.
Can I get out of my lease early?
Yes, and in fact many customers do just that. To find out if it makes sense to you, it just takes a few minutes to appraise your vehicle and obtain your lease payoff. Contact your Salesperson to get the ball rolling.
When is it a good time to trade in my vehicle?
It makes sense when the time is right for you. When that time is depends on your equity position, term and interest rate of your loan among other factors. Just contact your Salesperson to start the ball rolling.
What is my trade worth?
This is a very common question. We understand you want to get the most for your money. Factors that are involved in evaluating a vehicle's value are mainly the year, make, model, color, demand for the vehicle, condition, car fax reports, damage, number of owners, maintenance completed, maintenance needed, cleanliness, seasonality as well as other factors. We recommend that you evaluate your vehicle's condition fairly, and then go to KBB.com to get an idea of your vehicles trade in value before going to any dealership.
Will you match competitors' sale prices on new vehicles or lease prices?
Yes we will. The discrepancies only come from competitors' ads when they are not read or understood completely. Some competitors will advertise used vehicles or demos to gain an advantage price wise. Just read the fine print. All Ford, Mazda & Subaru dealers buy New vehicles for the same price and have the same incentives from the Manufacturers, so the only item that can be a variable is the discount. This is sometimes confused by fancy terms and math. John Kennedy did not get to be as big as a dealership group as we are by having high prices.
Why do most customers buy vehicles from the John Kennedy Dealerships?
Reputation! John Kennedy has been doing business in the Delaware Valley for over 50 years and we keep growing.
Q: Can I make my payments online?
A: Absolutely. Most of our lenders offer an automatic withdrawal option if you have an active checking account. You can also set up online payment with your own financial institution if you desire.
Q: Is there a pre-payment penalty?
A: Our prime lenders do not carry a pre-payment penalty. *See your bank contract for details
Q: Will my warranty be void if I have my service done elsewhere?
A: Your vehicle must be serviced receiving all scheduled maintenance as recommended by the manufacturers owners manual, using approved lubricants and filters. You will find we are as competitive and the independent service centers with price they however cannot offer the peace of mind of Factory trained technicians and OEM parts. If you choose to have your maintenance done elsewhere or do it yourself we strongly suggest you keep detailed records and receipts.
Q: What does your extended service contracts cover?
A: We offer many extended warranty options to suit your specific ownership experience. We even offer a warranty which covers all items including maintenance items and wear parts. See a Sales Consultant or Business Manager for details.
Do you sell tires competitively?
Yes, our prices are very competitive as we are able to leverage the buying power of Ford Motor Company, Mazda and Subaru as a franchise dealer. *Coming soon is our on-line Tire Tool that will give you the ability to price and check availability of tires on our websites.
Are most parts in stock?
We monitor a Parts fill rate daily- the amount of parts when asked for that we either have on the shelf- or can get the same day. Our Fill Rates are usually in the mid 95%- meaning that we have or can get 95% of the parts for most vehicles the same day. In addition we have overnight parts delivery from the manufacturers 5 nights a week.